Store Policies

Shipping Cost

We deliver orders with a value of over € 35 free of charge. The delivery cost for a total order of less than € 35 is € 6.

Privacy & Safety


Fly-Bank Cookie and Privacy Policy

Fly-Bank sells handmade fishing flies for fly fishing.
Protecting and securely processing our customers' information is of paramount importance to us. We collect information about all visits to our website. We use the information to improve your user experience, evaluate your use of the Fly-Bank website, and support our marketing. The information is collected on the Fly-Bank website in accordance with current legislation and the EU's General Data Protection Regulation (GDPR).

Fly-Bank Privacy Statement

Fly-Bank collects information from its customers from various sources:
Cookies when you visit our website: e.g. IP address, country, pages viewed, product groups and brands, interactions/clicks, and searches.
Orders: e.g. demographics, email address, payment information, products, order quantity, discount amount, brands, and purchase frequency. Including sending e-mails about the trade: e.g. order, sending, and return confirmation.
User response and action in communication (email, text message, direct mail, or phone): e.g. opening speed, click speed, and time spent reading emails, sending domain, and type of email program
Information added by users themselves: e.g. product reviews or adding information to a customer profile

Data is collected for the following reasons:
Obligations. To meet our obligations to our customers and users of our services (e.g., orders, billing, customer service, and Fly-Bank customer accounts).
Customer service. In order to provide customer service through various channels. To answer questions about your order or previous orders, correct errors, and provide assistance to customers.
Marketing. To provide inspiration, product promotions, and personalized recommendations on the network, e-mail, SMS, direct mail, telephone, or through third-party advertising.
Customer satisfaction. To improve our customers' satisfaction with Fly-Bank's services, such as identifying the website's user experience and developing new features, services, and products. This also includes the management, security, and maintenance of our website and system.
Frauds & Risks. To prevent fraud and make risk assessments.
Legislation. To comply with current legislation.
 
Data retention
We retain customer data only for as long as necessary and in accordance with applicable law.

Deletion of data
Customer information can be deleted from the system upon request.
 
2. Fly-Bank's Register Description
Protecting and securely processing our customers' information is of paramount importance to us.
Registry name:
Fly-Bank's customer and user register.

 

Registrar:
Renja S.à.rl
32A, rue Meckenheck
L-3321 Berchem
Luxembourg

Contact person for register matters:
Juha Ahonen, contact@Fly-Bank.com

Purpose of processing the register
The purpose of the register is to maintain Fly-Bank's customer register and to manage and process orders. The user and customer register maintains information about the users of the Fly-Bank online service and their profiles and purchases. The data can be used for operational development as well as for statistical purposes.


Information content of the register
User contact information, order information, site usage information and click history, usernames and passwords, and purchase history.


Regular sources of information
E-commerce and related systems, as well as campaigns related to e-commerce marketing.


Regular disclosures
The information will not be disclosed to third parties, except for activities related to the technical management of e-commerce or the transport and payment of the order. The registry is protected in the systems of the e-commerce service provider with a username and password.


Upon request, the information may be disclosed to persons on the register for inspection. Customer information can be deleted from the system upon request.
Processors of personal data
Access to the register requires access to the information systems and passwords of the controller or its partner or technical service provider.
Data transfer outside the EU or the European Economic Area
Personal data will not be transferred outside the European Union unless this is necessary to ensure the technical implementation of the controller or its partner. When data is transferred outside the European Union, we ensure an adequate level of protection of personal data as required by law.

Automatic decision-making and profiling
Profiling and automated decision-making can be used in our marketing campaigns.
 
3. Newsletter Registry Description
By subscribing to the newsletter, you agree to the addition of your e-mail address to the Fly-Bank newsletter subscriber register. You will continue to receive information about Fly-Bank's offers and sale promotions directly to your e-mail.


The basis for maintaining the register: direct marketing, market and opinion research, and statistics.


You can deviate from the e-mail register at any time from the link at the bottom of the newsletter, or by contacting our customer service (contact@Fly-Bank.com).


Subscribe to direct marketing messages
By subscribing to our direct marketing messages, you agree to add your telephone number to Fly-Bank's register of direct marketing messages. You will continue to receive information about Fly-Bank's offers and sale promotions directly on your mobile phone.


The basis for keeping the register: direct marketing, market, and opinion research, and statistics.


You can leave Fly-Bank's customer and user register at any time. Instructions can be found in our messages, or by contacting Fly-Bank's customer service (contact@Fly-Bank.com).

 

Payment Methods

- Credit / Debit Cards; Visa, Master Card, American Express.
- PAYPAL
- Offline Payments