Shipping & Returns 

Terms of delivery

Delivery of orders:

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Your order will be shipped on the day of the order, or on the first working day following the order.

• Delivery time to the address of your choice is 3-5 working days. We are not responsible for any delays due to transportation.

• When your order leaves, you will receive information about the shipment from us by e-mail.

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Please note:

Uncollected shipments incur significant costs for Fly-Bank. We reserve the right to invoice the customer for the costs incurred if the delivered shipments are returned to us without being picked up. The billable fee is € 20 per uncollected package, including delivery costs, return costs and handling costs.

• We reserve the right to change prices and delivery costs.

 

Right of return

• The returned product must be in its original condition. We cannot reimburse the price of used or damaged products.

• If, upon receipt of the product, you notice any damage during transport, please notify us immediately in order to arrange a replacement or return.

• Send us a notification to contact (at) Fly-Bank.com, and your return will be processed smoothly.

• Include an order receipt in the return package.

• Returns are free.

• The return period is 14 days from the receipt of the order.

• The return package will take 3-5 business days to get to us.

• Returns will be processed within approximately 2 business days of the package's arrival. We are not responsible for any delays caused by transportation.

• Keep a receipt for the return to prove that you have handed over the returned product for shipment. We will only refund the price of lost products against this receipt.

• Returns must be delivered to us using the same delivery method by which you received your order.

• Return address is: Renja Sarl c / o Ahonen, 25 Grand rue, L-9050 Ettelbruck, Luxembourg.

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Shipping

We deliver orders with a value of over € 35 free of charge. The delivery cost for a total order of less than € 35 is € 6.

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